Return & Refund Policy

1. Eligibility

• Request window: within 7 calendar days (Taiwan Time) from the day after receipt.
• Item condition: unopened, unused, and in original packaging (outer box, inserts, seals, gifts, invoice/packing slip).
• Order details: please provide order number, recipient name, contact phone, description, and photos (for defects/damages).

2. Non-returnable Items

• Food/beverage items that have been opened (unless defective).
• Requests submitted after the 7-day window.
• Damage caused by improper storage, use, or transportation after delivery (e.g., dents, moisture, swelling).
• Missing gifts/components or incomplete packaging for sets/bundles.
• Other cases exempt from the cooling-off right under applicable laws.

3. Defective/Damaged or Wrong Item

If your order arrives defective, damaged, short-shipped, or incorrect, please contact us within 7 days with photos. We will arrange a replacement or return promptly.

• We bear the shipping cost for returns/exchanges due to our error or product defects.
• Replacements are processed for the same item; if out of stock, a refund will be issued.

4. Returns for Personal Reasons (within 7 days)

• For reasons such as taste preference or change of mind, please keep items intact and apply within the time limit.
• Two-way shipping costs are borne by the customer (subject to actual logistics fees).

5. How to Apply

1. Submit a request: email customer service with order details and photos (if defective/damaged).
2. Review & instructions: we reply within 1–2 business days with pickup/return info.
3. Return packing: pack properly to avoid secondary damage; follow pickup schedule if arranged by us.
4. Inspection & processing: 1–3 business days upon arrival; we then process replacement or refund.

6. Refunds

• Refunds are made to the original payment method.
• Posting time: approximately 3–14 business days after our refund action (varies by bank/issuer).
• For partial returns, applied discounts/gifts/shipping thresholds may be recalculated.

7. Exchanges

• Exchanges are limited to the same item; if unavailable, we will issue a refund.
• For defective/wrong items, we cover one round of shipping.

8. Shipping & Risk

• For non-defect returns, customers bear return shipping and transit risk; we recommend a trackable service.
• If the returned item does not meet the conditions, it will be sent back (shipping at customer’s expense).

9. Invoice & Gifts

• Please return the invoice (or follow e-invoice procedures as applicable).
• Sets/bundles must be complete; missing items may affect the refund.